Complaints

Complaint Procedure

Although our commitment is to always provide first class service to you, there may be instances where you feel we have not lived up to your expectations. Should this occur, please use the following complaints procedure:

1. Contact a Consultant:

Contact a consultant at the Complaint Centre

Note: always remember to make a note of the name of the consultant who dealt with your complaint and the date & time you contacted him or her.    
E-mail: complaints@afrolegal.co.za

2. Your Consultant’s Manager:

If the matter has not been resolved to your satisfaction, please contact the  consultant’s manager.

Note: always remember to make a note of the name of the manager who dealt with your complaint and the date & time you contacted him or her. 

3. Our General Manager:

Should you wish to escalate your complaint further please contact the general manager.

Note: always remember to make a note of the name of the general manager who dealt with your complaint and the date & time you contacted him or her.